Alliance Laundry System LLC
Order Management Specialist
US-WI-Ripon
Job ID: 2025-4502
Type: Full-Time
# of Openings: 1
Category: Customer Service
Alliance Laundry Systems
Overview
The ideal Customer Care Representative will be an enthusiastic member of a high-energy team. This position calls for an exceptional eye for detail as well as the ability to multitask in a fast-paced environment. Customer Care Representatives are responsible for maintaining relationships with customers, so strong communication skills are essential. This position is based in Ripon, WI with the opportunity to work remote from home.
Responsibilities
Assists customers in placing equipment orders by providing information including features, pricing, availability, and shipping schedulesAssists customers in placing parts orders by providing general parts information, including pricing and availabilityReceives and enters customer orders via email and online, assuring timely order processingFollows the progress of orders and applicable revisions to ensure that shipment coincides with the product ordered and shipping datesAnswers and manages customer questionsPrepares and reviews export documents. including commercial invoices, packing lists, USMCA certificates, SLI's, banking documents, sight drafts, L/C's, etc.Request freight quotes and arranges logistics for international shipmentsPrepares equipment and part quotationsCreate POs for intercompany equipment orderingContributes to best practices and process improvementPerforms other related, incidental, and similar duties as required
Qualifications
Education and Experience:
High School diploma or equivalent requiredSecondary degree preferredExperience in telephone and email/ticketing system customer support is a plusSAP, Zendesk and MS Excel experience preferredSpanish proficiency preferred
Skills and Abilities:
Strong written and verbal communication skills; Ability to communicate effectively and professionally across levels of the organization and with external stakeholdersMust be detail-oriented and possess strong organizational skillsAbility to self-manage workload, deadlines, and priorities effectively
Standard and Physical Requirements:
Position involves sitting long periods, standing, stooping, bending and occasional lifting up to 40 lbs
Alliance Team Members Demonstrate DRIVE:
Dedicated: Follows through on commitments. Strong say/do.
Respectful: Acts with integrity and values diverse perspective.
Innovative: Always looking for a better way; leads change.
Versatile: Adapts quickly to changing circumstances. Demonstrates agility.
Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.
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