Senior Product Designer

Published

March 14, 2025

Location

Madison, WI

Description

Location: US - San Francisco - Office | US - Austin - Office | US - Madison - Office

Requisition ID: R30254

Position_Type: Full time

Job Description

Location: US, San Francisco, Bay Area, Austin, Madison

At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels-like email, chat, social media, and phone.

Who we're looking for
We are looking for a Product Designer to help elevate the core capabilities of our email and ticketing platform. In this role, you'll directly influence the vision for how administrators set up, assign, and organize their team's workflows while simultaneously enhancing the agent experience to drive overall productivity.

You'll have the opportunity to design intuitive, scalable experiences that empower support teams to work more efficiently while enjoying the flexibility and control they need. By collaborating closely with Product Management, Engineering, Content Design, Research, and fellow designers, you will be instrumental in expanding essential capabilities that cater to a diverse range of customers, from small startups to large enterprises.
What you will get to do every single dayContribute to the end-to-end design strategy for the ticketing platform, balancing simplicity with deep functionality.
Collaborate closely with PMs, engineers, and data scientists to evolve workflow capabilities.
Help define and refine interaction models that make complex workflows easy to configure and manage.
Present your ideas to stakeholders, defend design decisions and incorporate feedback into the design cycle.
Partner with our Product and User Research, leverage insights to improve usability, adoption, and customer satisfaction.
What you bring to the role5+ years of experience in SaaS product design, with a background in enterprise UX.
Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience
Ability to design scalable, data-driven experiences for complex products, demonstrating systems thinking-balancing flexibility with ease of use in dynamic rule-based interfaces.
Strong collaboration skills, working cross-functionally to contribute to strategic decisions. Able to communicate and present to stakeholders.
Bonus: Experience with customer support platforms, ticketing systems, setup management

The US annualized base salary range for this position is $150,000.00-$226,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.
What's it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.

With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team.

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