Technology Services Technician – Hybrid

raSmith

Description:
Enhance your career at raSmith as a Technology Services Technician in our Technology Services division and discover why we're ranked #2 as a Top Workplace.

raSmith is a growing multi-disciplinary consulting civil and structural engineering and land surveying firm with over 45 years of experience. We work with clients on projects nationwide from our seven office locations in Wisconsin, Illinois, and California.

Are you ready to contribute your talents to a variety of projects that positively impact communities across the country? Consider this opportunity:

Technology Services Technician - Primary Responsibilities:
Provide front line contact support and management of support requests and client needs.Prioritize incidents and service requests according to defined processes to meet defined SLAs.Deploy new hardware and software as needed based on the standards developed.Perform post-resolution follow-ups to help requests.Participate in a 24x7x365 on-call rotation for support needs.
Technology Services Technician - Benefits:

raSmith has a strong history of maintaining a people-oriented culture that provides a great work-life balance and a highly competitive compensation and benefit package. We support and encourage professional development opportunities and provide career growth charts for our supervisors and employees.

Specific benefits include:
Generous paid time off and 8 paid holidaysFlexible work schedulesPaid parental leave Medical/prescription drug, dental, and vision insuranceHealth Savings Account (HSA) and Flexible Spending Account (FSA) optionsWellness programs for health insurance savingsIdentity Shield and LegalShield programsLife assistance programsCorporate wear reimbursementEmployee referral bonus401K plan with immediate employee participation and generous company matchTuition and professional licensure/certification reimbursement programPaid memberships to professional organizationsPaid seminars and conferencesA variety of mentoring and training programsCompany picnics and seasonal eventsSocial and team-building opportunitiesFun sports leagues such as softball, basketball, bowling, cycling, disc golf, and othersRequirements:
Technology Services Technician - Skills and Requirements:
Associate degree in a computer science-related field from a U.S. accredited college or university, or a minimum of two years Desktop Service experience. Three years of experience is preferred.CAD drafting or design software experience is a plus. Applicable U.S. based work experience.
We are proud to be an EOE/Affirmative Action/Veterans/Disabled employer. Visit raSmith.com to explore some of our projects, check out testimonials from staff and clients, and learn more about what makes us stand out in our industry.

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